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We are pleased to present our next installment in the Inside Customer Service video series with Jeannie Walters. Jeannie is the Chief Customer Experience Investigator™ and founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. In addition to writing and consulting, …
The folks at Software Advice, a site that reviews and compares customer service software, released an interesting infographic a few weeks ago entitled The Great Retail Experience Race. The infographic was based on an original study done by Software Advice for their Customer Service Investigator blog, and I thought it would be interesting to learn a …
The Great Retail Experience Race: Interview and Infographic Read More »
We are pleased to present our next installment in the Inside Customer Service video series with Rob La Gesse. Rob heads up social media efforts at Rackspace. His passion is taking care of customers. Rob started at Rackspace as the Director of Software Development, and he found himself wanting to talk to customers and help …
We are pleased to present our next installment in the Inside Customer Service video series: Jon F. Moss, Flight Director of Moss Media Labs. As Flight Director of Moss Media Labs, Jon brings business know-how together with his social media experience to deliver results to his clients. Moss Media Labs is a social media marketing …
We are pleased to present our next installment in the Inside Customer Service video series: Kate Nasser, The People Skills Coach™. Kate is a professional speaker, consultant, coach and trainer. Her workshops inspire improvements in communication, customer service, teamwork, and growth in professional people-skills. Kate focuses on creating solutions for her clients’ problems with incomparable …
The title of this post comes from a question we use in job interviews. The full question is as follows: Sales, customer service or operations: Which one is most important and why? Now, the job we use this question for actually requires a fairly equal distribution of responsibilities among all three functional areas, but we …
Sales, Customer Service or Operations: Which Is Most Important? Read More »
We are pleased to present our next installment in the Inside Customer Service video series: Ken Mueller, Inbound Marketing Certified Professional and Inbound Marketing Educator with 30 years of experience in the media industry. Ken is the proprietor of Inkling Media, an inbound marketing shop based in Lancaster, PA with an emphasis on social media, …
We are pleased to present our next installment in the Inside Customer Service video series: Richard Shapiro, author of The Welcomer Edge: Unlocking the Secrets to Repeat Business. Richard Shapiro is the Founder and President of The Center For Client Retention, which provides research, training and consulting services to Fortune 500 corporations on how to …
We are pleased to present our next installment in the Inside Customer Service video series: Jayme Soulati of Soulati Media. I was able to catch up with Jayme back in April at Social Slam, and she was kind enough to give us our first “live” interview. Jayme has been interviewed here before (see How Great …
We are pleased to announce our new video series, Inside Customer Service! The purpose of Inside Customer Service is to create short, easily digestible interviews with business professionals that get to the heart of what customer service is all about. We wanted to hear from not only customer service and customer experience experts but also …
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