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Last November, I had the pleasure of attending The DiJulius Group’s Secret Service Summit (this event has passed. Sign up is no longer available). After the event, I did a recap of this exciting customer service conference (link no longer active) where I listed the speakers and broke down some of the better takeaways from …
The Secret Service Summit: John DiJulius Interview, Part 4 Read More »
In this video interview, customer service authority John DiJulius gives great insight into how companies can improve the customer experience through managing the customer experience cycle. Some of the key points John expands on are…
I had the incredible pleasure of interviewing customer service speaker, author and consultant, John DiJulius. John is truly The Authority on World Class Customer Service and his Secret Service systems can help organizations transform their customer experience into something that is a true source of competitive advantage. John’s books include Secret Service: Systems That Deliver Unforgettable …
Must-See Video Interviews with Customer Service Authority John DiJulius: Parts 1 & 2 Read More »
In our previous post, guest author Jayme Soulati of Soulati Media, Inc. wrote about How Great Marketing Can Create Bad Customer Service. I was fortunate enough to interview Jayme and to get her to expand on the thoughts she shared in her written piece. I was glad to capture Jayme live, as her enthusiasm and …
Video: How Great Marketing Can Create Bad Customer Service Read More »
I had the opportunity this past week to sit down with Richard Shapiro and talk about his recently released book: The Welcomer Edge: Unlocking the Secrets to Repeat Business. Richard embraces the concept of Welcomers, those members of a company’s team who know how to instantly make a connection with a customer and who continue …
The Welcomer Edge: An Interview With Author Richard Shapiro Read More »
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