Last November, I had the pleasure of attending The DiJulius Group’s Secret Service Summit. After the event, I did a recap of this exciting customer service conference where I listed the speakers and broke down some of the better takeaways from each person. As you will be able to tell from the post, last year’s Secret Service Summit was an unbridled success.
I was fortunate enough to talk to conference founder John DiJulius about this year’s Summit and to get a little back story on how the Secret Service summit came into being. Check out the video below to learn more about this top notch customer service event.
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.