Great customer service stories fascinate us. Perhaps because they represent the customer service we rarely experience. Perhaps because they restore our faith in our fellow human beings.
The stories that resonate the most tend to be the ones that touch the heart or make us feel inspired. Most of these stories tell a tale of connection — of one person going out of their way to make another feel good.
To examine the place customer service stories have in our lives and to collect some of our favorite stories, we have created a dedicated page of Inspirational Customer Service Stories.
Here is a preview of the stories you will find examined there:
Want to read the stories?
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.