Crossing out reactive and writing proactive on a blackboard. | Adam Toporek Keynote Speaker of Customers That Stick®

Crossing out reactive and writing proactive on a blackboard.

Three States of Customer Service | Proactive, Reactive Chalkboard

About the Author Adam Toporek

By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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