I had the great pleasure of speaking with self-success speaker Joy Marsden about motivation, perseverance, and the power of keeping moving.
Joy believes that we need to keep moving forward, to keep stepping, into the midst of challenge. And while not everyone may lead others or want to, we each must lead ourselves and find ways to do so that are effective
Joy and I discuss the idea of people being natural at customer service and what that means when they are in a customer-facing role. We both believe that people skills can be learned, and Joy makes the point that everyone inevitably ends up customer-facing in some way and they need to have the skills for these situations.
Make sure to check out Joy’s insights in the video below.
To learn more about Joy, check out her bio beneath the video.
Joy Marsden has over 20 years business experience in technical textile design, Marketing, Customer Service and Area Sales Management working with blue chip companies including Marks and Spencer, Mars, Next PLC and Avon Cosmetics.
Today as an influential change advocate, Joy works internationally using her uniquely designed Keep Stepping!® programme, which focuses on key principles that must be mastered when going through challenge and change. For more information and Keep Stepping!® blogs check out Joy’s website
She is an author of the book ‘Keep Stepping! Essential ways to lead yourself and others through challenge and change’
Joy works with leaders and their teams in both the public and private sector and some of her clients include, PepsiCo, Michelin, BBC, Aon, Chartered Institute for Personal Development, Police Superintendents’ Association, Oracle and National Institute of Health & Research.
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.