Happy New Year, and welcome to the first Customers That StickTM blog post of 2015! I thought our first post of the year would be a good time to talk about some of our upcoming plans for the blog . While the changes are not revolutionary — the blog will still be very recognizable to regular readers — it is evolutionary, and we will be refining our focus and and concentrating on some exciting new areas to help provide you even more value.
To begin, we’ll be creating more free resources you can use to enhance your customer service and customer experiences. We will start with the Customers That StickTM Guide to Customer Service Certificate and Degree Programs (launching on Monday, January 12), which will be a resource for those looking to learn more about what is happening in higher education in the fields of customer service and customer experience.
Next, we will be releasing a brand new collection of CS and CX resources on February
You will find even more helpful resources posted as 2015 progresses.
It’s been a great run, but The Monthly Mash is ready to sip frozen drinks on a beach in blissful retirement. The Monthly Mash hit the three year mark this past November, and we think it’s feeling a bit burnt out.
We’ve enjoyed sharing so much great customer service and customer experience content over these past three years. We will continue to curate great content from the customer-centric disciplines and will share them via our social channels as well as in less structured ways than the Mash.
We’ll miss the Mash, and to celebrate its retirement, we’re throwing it a retirement party. Check back in on Monday, January 19 for a recap of some of the content from three years of Mashes.
One thing that will help fill the void left by the retirement of The Monthly Mash is a lot more video content for 2015. We’ve invested in the systems and platform to create and distribute quality content much more rapidly than before.
Of course, we’ll be sharing some of this video on the blog, but the best way to keep up with everything we post is to subscribe to our YouTube channel using the link below. Please subscribe now, while you’re thinking about it!
Back in December, we released our first consumer survey entitled The Holiday Shopping Experience: Customer’s Viewpoint 2014. You can check out the killer infographic we produced here.
Look for more surveys this year that help focus a lens on how people on both sides of the customer experience equation think and feel.
In case you missed it, Jeannie Walters and I launched a customer experience podcast called Crack the Customer Code in December 2014. The podcast is off to a rip-roaring’ good start, and Jeannie and I are really starting to find our stride. The podcast is already well-entrenched in the New and Noteworthy section, and we look forward to keeping the momentum going!
This year, we will be sharing all kinds of great customer experience content on the podcast, including interviews with customer experience leaders of all stripes. Some of this content will inevitably make it onto the blog; however, the best way to get all of it is to subscribe to the podcast on your favorite platform.
We hope you enjoy everything we have in store for you on the blog in 2015! If you have any suggestions of things you would like us to cover, feel free to contact us!
From the entire CTS team, we wish you, your families, and your teams a great start to a happy, healthy, and successful 2015!
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.