Hello everyone, in place of my usual Thursday post, we simply have an announcement.
I will be embarking on a #DigitalDiet for a little bit. I will be around (so to speak) but disconnected from the Matrix. 🙂
In my absence, Ken Mueller, owner of Inkling Media, a social media, marketing and communications consultancy has generously agreed to keep the blog from falling into cyber-limbo. Please make sure to check out his excellent guest post on Monday related to nonprofits and customer service.
Adam Toporek — AFK
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.