We will be off the blog this week to spend time with family and wrap up the year end. We figure most of you are doing the same. We will be back on December 31 for some pre-2013 customer service talk.
We hope everyone enjoys their holidays!
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.