Category Archives for customer-service-interview
Lead Like a Sales Warrior with Jason Forrest
In this installment of our “Expert Interviews” series on YouTube, I interview Jason Forrest. Jason Forrest empowers professionals and executives to unleash their human performance and master their
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The Fusion of Brand and Culture with Denise Lee Yohn
In this installment of our “Expert Interviews” series on YouTube, I interview Denise Lee Yohn. Denise Lee Yohn is the go-to expert on brand leadership for national media outlets, an in-demand speaker
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Amazing Customer Service with Shep Hyken
In this installment of our “Expert Interviews” series on YouTube, I interview Shep Hyken. Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.
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Interview: GetApp’s Top 25 Customer Service Apps
Interview: Suzie Blaszkiewicz of GetApp Suzie Blaszkiewicz is a market analyst and content editor for GetApp. GetApp offers a digital comparison tool of customer service software and recently published
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Faces of Customer Experience: Becky Lollar
Meet Becky Lollar! I grew up in Bartlett, TN and attended Union University in nearby Jackson where I earned degrees in elementary education. I taught Kindergarten for three years then chose to stay at
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An Interview with Kate Nasser: Better #PeopleSkills
Kate Nasser, The People Skills Coach™, is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms
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The Hastings Humans Interview
“Make each caller feel better for having spoken with us.” – Ann Hastings, mom and founder. Hastings Humans is a customer service call center in Austin, Texas. It’s different from many other
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Video Customer Service Training with Jeff Toister
Jeff Toister is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. His company, Toister Performance Solutions, Inc. helps clients identify
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An Interview with Daniel Newman, Customer Engagement Author
I was fortunate enough to sit down with Daniel Newman of MillennialCEO.com recently and to talk to him about his new book, The New Rules of Customer Engagement: 6 Trends Reinventing the Way We Sell. Daniel
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The Effortless Experience: An Interview with Matt Dixon, Part 2
Last Thursday, we released three short video clips in Part 1 from our interview with Matt Dixon, coauthor of The Effortless Experience. Today, we are pleased to share the entire interview, which centers
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