Category Archives for customer-service-stories
The Worst Way to Call a Customer
A well placed call to a customer can be one of the most valuable forms of communication in today’s business environment. When you make a sincere, customer-focused outbound call, you are using one
More...
7 Inspirational Customer Service Stories
Great customer service stories fascinate us. Perhaps because they represent the customer service we rarely experience. Perhaps because they restore our faith in our fellow human beings. The stories that
More...
Understanding the Other Side of a Bad Customer Experience
Creating great customer experiences and delivering great customer service almost always boils down to one thing: being able to understand the experience of customers — to walk a mile in their shoes
More...
Documentation and a Tale of Four Phone Calls
The following is a post from Tricia Keels, Social Media Manager here at CTS. What I like most about Tricia’s story is that it demonstrates how great systems and training can make a high effort experience
More...
How Do You Make Your Customers Feel?
In the days that followed Maya Angelou’s recent passing, people from across the world took time to remember the woman and her body of work. One of Maya Angelou’s most popular quotes that
More...
Empowered To Solve The Problem
Recently my family became urban chicken farmers. After six weeks living in an indoor “coop” under a heat lamp, our new pets were ready to move outside. Our next step: get a coop. We turned to the Internet
More...
How Eggciting is Great Customer Service?
Guest Poster: CTS’ Own Content Master, Tricia Keels Tricia Keels works with Don’t Panic Management and helps keep the content train on the tracks here at Customers That Stick! As you are
More...
Southwest Airlines: A Service Recovery Surprise
Back in March, we took a Southwest Airlines flight from Chicago to San Diego. It was a fairly lengthy flight, so I had planned on catching up on work using the airline’s WiFi. Unfortunately, things
More...
Putting the Customer Ahead of the Customer Service Checklist
As managers and owners, we have to take care that the systems we put in place to manage and ensure great customer experiences do not create robotic procedures that can be counter to the very experiences
More...
What Color Is the Sky in Your Customer’s World?
We speak a lot in customer experience and customer service about dropping the ball. About… Our failure to provide adequate service. Our failure to communicate. Our failure to meet or exceed customer
More...