customer-service-stories - Part 3
Adam Toporek Keynote Speaker of Customers That Stick®
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Category Archives for customer-service-stories

UPrinting Customer Service | Business Card

UPrinting Customer Service: When Real People Actually Answer

  A couple of weeks ago, I realized that the most excellent Social Slam conference was almost upon me, and that I would be meeting real, live flesh and blood people from social media and not just

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Bored Call Center Operator

Video: How Great Marketing Can Create Bad Customer Service

In our previous post, guest author Jayme Soulati of Soulati Media, Inc. wrote about How Great Marketing Can Create Bad Customer Service. I was fortunate enough to interview Jayme and to get her to expand

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How Good Marketing Can Create Bad Customer Service

  Jayme Soulati Our guest post author for this installment of the Customer Service Stories series is Jayme Soulati, President of Soulati Media, Inc. Soulati Media delivers business-to-business social

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Customer Service Stories: Snorkeling Guide Truck

Customer Service Stories: Stop Subcontractors From Killing Your Customers

One of the trickier parts of delivering an exceptional customer experience is when you cede control of the experience to subcontractors. Maintaining service standards with the company’s team is challenging

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Customer Service at Dental Office

Customer Service Stories: Getting to the Root of Customer Service

  Guest Poster: Kaarina Dillabough It is my pleasure to introduce Kaarina Dillabough, former Olympic coach and current make-your-life-and-business-better coach, as our first guest poster. Kaarina

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Customer Service Stories Header

Customer Service Stories: Introducing The New Series

Last Saturday, I wrote that this blog would be changing tack and focusing on the customer service experience. One of the most exciting aspects of this conversion is the launch of the Customer Service

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Hotel Indigo Asheville, NC

Surprise! A Lesson in Superior Customer Service

During a recent vacation, we were fortunate enough to stay at the Hotel Indigo in Asheville, NC where we received a great lesson in top-notch customer service and the art of surprise. A Birthday in the

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Chick-fil-A traffic cop

Chick-fil-A Does Customer Service – In a Parking Lot

As someone who believes that customer service is the ultimate differentiator in business, I am always on the lookout for examples of outstanding service. Great customer service can come from anywhere

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