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Adam Toporek Keynote Speaker of Customers That Stick®
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Category Archives for customer-service-training

5 Tips to Prepare Your Retail Team to Survive the Holidays

The holidays are a special time both for retail businesses and retail employees, a time of great challenge and opportunity. Having worked in retail for many years, I’ve seen how this season

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What Are Onstage and Backstage In Customer Experience? | Actors empty theater

What Are Onstage and Backstage in Customer Experience?

One of the questions I get a lot especially from people in trainings that are new to customer experience and customer service is, “What do onstage and backstage mean in customer experience?”

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5 Disastrous Mistakes when Dealing with Difficult Customers

5 Disastrous Mistakes when Dealing with Difficult Customers

Let’s just say it right here at the start — dealing with difficult customers stinks. Having provided customer service training to thousands upon thousands of people at all levels of organizations,

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Remove the Weak Links from Your Customer Experience Part 1 | Employee passed out

Remove the Weak Links in Your Customer Experience: Part 1

As a customer, there are few things more disappointing than having a great customer experience and then having it undone later by a different part of the organization. As a leader, there are few things

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Why Customer Service Training Is Essential | Adam Toporek Credentialed Master Trainer Speaking

Why Customer Service Training Is Essential

WHY CUSTOMER SERVICE TRAINING IS ESSENTIAL Every organizational leader wants their teams to provide great customer experiences. They put “the customer comes first” on their company posters, they

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Why Self-Confidence Matters in Customer Service

Why Self-Confidence Matters in Customer Service

One of the most overlooked aspects of great customer experience is the self-confidence of those who work with customers. Self-confidence is important because it is inextricably tied to competence. When frontline

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The Customer Is Always Right — Really?

This blog post is excerpted from Chapter 1 of Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines. Let’s start with a quiz. It’s a simple one. Just fill in the blank

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What Is an Internal Customer? | Office worker handing file

What Is an Internal Customer?

One of the more popular concepts in modern customer experience thinking is the idea of the internal customer. But who exactly are internal customers, and why do they matter? An internal customer is anyone

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3 Themes for National Customer Service Week 2016 | Team

3 Themes for National Customer Service Week 2016

National Customer Service Week 2016 is just around the corner! Starting on Oct 3, National Customer Service Week is an opportunity for you and your team to shine a spotlight on the importance of customer

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How to Treat Customers: With Respect | Karate kids

How to Treat Customers: With Respect

You don’t have to be a customer service expert to know that respect is an immensely important part of customer service. In fact, we consider respect a cornerstone of any customer service philosophy,

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