Guest Posts
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8 Essential Tips for Multilingual Customer Service

8 Essential Tips for Multilingual Customer Service

Guest Poster: Elisa Abbott The following is a guest post from Elisa Abbott. Elisa Abbott is a freelancer whose passion lies in creative writing. She completed a degree in Computer Science and writes

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The Best Customer Experiences Are All About Heart with Phil Gerbyshak | Picture of hands holding plastic heart

The Best Customer Experiences Are All About Heart

Guest Poster: Phil Gerbyshak The following is a guest post from Phil Gerbyshak. Phil Gerbyshak teaches sales people and leaders to position themselves as an expert in their niche to up their influence,

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Customer Loyalty: Winning Hearts and Minds

Customer Loyalty: Winning Hearts and Minds

Guest Poster: Joseph Michelli The following is a guest post from Joseph Michelli. Joseph A Michelli, PhD, CSP, is an internationally sought-after speaker, consultant, and New York Times No. 1 best-selling

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5 Millennial Traits to Improve Customer Service

5 Millennial Traits to Improve Customer Service

Guest Poster: Alleli Aspili The following is a guest post from Alleli Aspili, a Senior Specialist for Business Development in Infinit Outsourcing, Inc. (Infinit-O), an ISO-certified BPO company that

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Luke Rees of Accuracast Headshot

Omnichannel Customer Service with the Human Touch

Guest Poster: Luke Rees The following is a guest post from Luke Rees, a digital marketing executive at AccuraCast who writes extensively about technology, ecommerce, and trends in the search market industry. Luke

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Loyalty Programs Millennials | Group of students looking at their phones

Improve Millennials’ Experience with a Targeted Loyalty Program

Guest Poster: Kristen Gramigna Kristen Gramigna is Chief Marketing Officer for BluePay, a credit card processing firm, and also serves on its Board of Directors. She has more than 15 years experience in

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5 Ways to Improve Your Team's Product Knowledge | Office worker point at screen

5 Ways to Improve Your Team’s Product Knowledge

When it comes down to it, a company’s thorough knowledge of its own products has the ability to make or break customer relationships, both individually and organisationally. A company that is knowledgeable

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USB Cable | Effortless Big Kahuna of Customer Experience

Effortless: The Big Kahuna of Customer Experience

Guest Poster: Chip R. Bell Chip R. Bell is a renowned keynote speaker, customer loyalty consultant and best-selling author. His newest book is The 9½ Principles of Innovative Service (www.simpletruths.com).

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Speedometer with Reviews and Ratings

To Earn Social Proof, Focus on Stellar Customer Service

Guest Poster: Daniel Tay Daniel Tay is a Content Strategist at Zopim, Editor-in-Chief of We Are Spaces, and sometimes freelance writer / editor. His byline can be found all over the web, but his home

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How to Keep Employees from Becomeing Double Agents | Man with Mask

How to Keep Employees from Becoming Double Agents

Guest Poster: Jeff Toister Jeff Toister is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. His company, Toister Performance Solutions,

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