Category Archives for Customer Service Blog
How to Use Customer Lifetime Value to Manage Employee Empowerment
Employee empowerment is one of the most underrated tools in the customer experience leaders toolbox. Employee empowerment is what I call the win-win-win of customer experience leadership. By empowering
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How to Nail Your Customer Service Job Performance Review?
One question is how can you nail your customer service job performance review? I would recommend that you go into your review armed with three things: metrics, stories, and a plan. Many managers
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Thinking Fast and Slow by Daniel Kahneman (a One Win Book Review)
In this One Win Book Review, we take a look at Thinking, Fast and Slow by Daniel Kahneman. Check out the video below to hear Adam’s one win that you can take away from Thinking, Fast and
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What are Customer Service Skills?
What are some key customer service skills? I’ll give you three that are more specific than just “good communication” or “empathy” and are crucial for any person working with custome...
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What Is Signal Stripping?
Signal stripping is a term I came up with back in 2016 to explain the differing dynamics of different customer service channels. The signals I am referring to are what we’ve labeled “human
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What Are The Worst Customer Service Job Responsibilities?
What are the worst customer service job responsibilities? I’m not sure this question actually hits the reality of customer service very well. I don’t necessarily think there’s
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Little Gold Book of Yes! Attitude by Jeffrey Gitomer (a One Win Book Review)
In this One Win Book Review, we take a look at Little Gold Book of YES! Attitude by Jeffrey Gitomer. Check out the video below to hear Adam’s one win that you can take away from Little Gold
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What Does Customer Service Teach You?
What Does Customer Service Teach You? Are there lessons from customer service that apply to other areas of life? In the end, customer service is one of the best business disciplines for learning
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Is Your Baseline Customer Experience Best In Class?
Sometimes in keynotes or training, depending on the audience and how I’ve customized the presentation, I will deliver the following line: everything is important, everything is not equally important.
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Can I Get a Customer Service Job Without a Degree?
Can you get a customer service job without a degree? There are absolutely a wide variety of customer service jobs that do not require a college degree. Many customer service jobs are designed
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