Category Archives for Customer Service Blog
Customer Appreciation: Giving Thanks On Another Level
The spirit of Thanksgiving is embodied in the name of the day. Somewhere among the football games, the super-caloric gorging, and the tryptophan-induced dozing, we all hopefully pause to reflect and to
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Nonprofit Spotlight: Help Refugees with the Blue Key Campaign
On occasion, we like to take a break from our regular content to highlight a worthy cause outside of our normal discussions of business and customer service. This Nonprofit Spotlight is dedicated to the
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A Superb Customer Service Conference: The Secret Service Summit
I had the pleasure of attending the DiJulius Group’s Secret Service Summit last week. While many of my fellow bloggers were attending Blogworld in sunny Los Angeles, I decided to head a different direction
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Monthly Mash: Customer Experience Tools and Secret Service
Volume 1: October 2011 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Many thanks to those who participated
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Six Easy Ways to Make Sure Your Customers Hate You
Guest Poster: Laura Click It is my pleasure to introduce Laura Click, who has been kind enough to babysit this blog while I am away at a conference. Laura is founder and chief innovator at Blue Kite Marketing,
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Help Me Create A Smokin’ Hot Customer Experience Blog Roundup
To the wonderful members of this community: I would like to enlist your help with a new project. I am starting a regular roundup post centered around this blog’s topics of customer experience and customer
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Customer Service Training Video: Every Customer Has a Story
In April, I had the distinct pleasure of seeing John DiJulius, one of my favorite customer experience thought leaders, speak at the Multi-Unit Franchise conference. To begin, if you ever have the opportunity
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I am a recent Apple convert. I made the painful though glorious switch to Mac in May and moved from Android to iPhone at about the same time. I own an iPad, simultaneously the coolest piece of technology
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National Customer Service Week 2011: What’s Your Plan?
This week, October 3-9, marks National Customer Service Week (NCSW). NCSW was established by proclamation of President Bush (#41) in 1992. The beginning of the proclamation reads: In a thriving free enterprise
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Customer Service Stories: Stop Subcontractors From Killing Your Customers
One of the trickier parts of delivering an exceptional customer experience is when you cede control of the experience to subcontractors. Maintaining service standards with the company’s team is challenging
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