Category Archives for Customer Service Blog
How This Blog Will Change in 2012
Instead of a roundup looking back at the past year, I thought I would take a look forward in this final day of 2011. This blog will be changing a good bit in the coming year, and I wanted to talk briefly
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Why Average Customer Service is the Norm — And Always Will Be
The original title of this post was Is Bad Customer Service the Norm? It is a catchy title — better than my current one — however, there is only one problem with it: It isn’t true. My
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Monthly Mash: Customer Experience Tools and The HootSuite Owl
Volume 2: November 2011 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Customer Experience Resource:
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Understanding Customer Lifetime Value: A Non-Geek’s Guide
What is Customer Lifetime Value and Why Is It Important? Customer Lifetime Value (CLV) attempts to determine the economic value a customer brings over their “lifetime” with the business.
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Customer Appreciation: Giving Thanks On Another Level
The spirit of Thanksgiving is embodied in the name of the day. Somewhere among the football games, the super-caloric gorging, and the tryptophan-induced dozing, we all hopefully pause to reflect and to
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Nonprofit Spotlight: Help Refugees with the Blue Key Campaign
On occasion, we like to take a break from our regular content to highlight a worthy cause outside of our normal discussions of business and customer service. This Nonprofit Spotlight is dedicated to the
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A Superb Customer Service Conference: The Secret Service Summit
I had the pleasure of attending the DiJulius Group’s Secret Service Summit last week. While many of my fellow bloggers were attending Blogworld in sunny Los Angeles, I decided to head a different direction
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Monthly Mash: Customer Experience Tools and Secret Service
Volume 1: October 2011 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Many thanks to those who participated
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Six Easy Ways to Make Sure Your Customers Hate You
Guest Poster: Laura Click It is my pleasure to introduce Laura Click, who has been kind enough to babysit this blog while I am away at a conference. Laura is founder and chief innovator at Blue Kite Marketing,
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Help Me Create A Smokin’ Hot Customer Experience Blog Roundup
To the wonderful members of this community: I would like to enlist your help with a new project. I am starting a regular roundup post centered around this blog’s topics of customer experience and customer
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