Category Archives for Customer Service Blog
Younger Next Year by Crowley and Lodge (a One Win Book Review)
In this One Win Book Review, we take a look at Younger Next Year by Chris Crowley and Henry S. Lodge, M.D. We are starting off the year with a bit of a departure from our normal business books.
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A Customer-Centric Culture Needs a Customer-Centric Leader
Here it is! Our first official blog post of the 2020s. What better way to start off the new year and new decade — a decade that I hope will be marked by incredible improvements in customer
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The Goal: A Process of Ongoing Improvement by Eliyahu Goldratt (a One Win Book Review)
In this One Win Book Review, we take a look at The Goal: A Process of Ongoing Improvement by Eliyahu Goldratt. Check out the video below to hear Adam’s one win that you can take away from
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Customer Experience Thought Leader 2019
I consider myself truly privileged to be able to work with so many organizations and to speak to so many audiences, to share my ideas and thoughts about customer experience and customer service with
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Prediction: The 3 Biggest Customer Experience Game Changers of the Next Decade
Last week we took a look at the three biggest customer experience game changers of the past decade, the 2010s; now, we’re going to look into our crystal ball and I’m going to try to predict
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The Happiness Advantage by Shawn Achor (a One Win Book Review)
In this One Win Book Review, we take a look at The Happiness Advantage by Shawn Achor. Check out the video below to hear Adam’s one win that you can take away from The Happiness Advantage to
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The 3 Biggest Customer Experience Game Changers of the Last Decade
It is an amazing time to be a customer experience expert and a fascinating time to look back at the immense changes to both the idea and practice of customer experience that the last decade has brought.Personally,
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5 Tips to Prepare Your Retail Team to Survive the Holidays
The holidays are a special time both for retail businesses and retail employees, a time of great challenge and opportunity. Having worked in retail for many years, I’ve seen how this season
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How the Mighty Fall: And Why Some Companies Never Give In by Jim Collins (a One Win Book Review)
In this One Win Book Review, we take a look at How the Mighty Fall: And Why Some Companies Never Give In by Jim Collins. Check out the video below to hear Adam’s one win that you can take away
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Thanks for Coming in Today by Charles Ryan Minton (a One Win Book Review)
In this One Win Book Review, we take a look at Thanks for Coming in Today by Charles Ryan Minton. Check out the video below to hear Adam’s one win that you can take away from Thanks for Coming
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