what-is - Part 2
Adam Toporek Keynote Speaker of Customers That Stick®
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What is Excellent Customer Service Survey

What Is Excellent Customer Service?

Customer service is one of those topics where it is easy to speak in broad generalities. Sayings such as the customer is always right and service begins with a smile easily convey basic, unqualified principles

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Definition of Customer Loyalty: Dog Waiting on Dock

The Definition of Customer Loyalty

I have been trying to find a good definition of customer loyalty in this wide world of the Internet, and I have come to the conclusion that 1) no one has figured out how to define customer loyalty or 2)

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