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Adam Toporek Keynote Speaker of Customers That Stick®
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Faces of Customer Experience: Nicole Miller

Meet Nicole Miller! My name is Nicole Miller and I graduated in 1990 at Marymount University where I received a bachelors degree in business and fashion merchandising. Since graduation, I have always

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Renee Cloyd

Faces of Customer Experience: Renee Cloyd

Meet Renee Cloyd! Renee Cloyd is a wife and mother of three young boys ages 11, 9 and 6 who balances her busy home life with a full time job as a Center Director at Christ Lutheran Children’s Center. At

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Faces of Customer Experience: Carol Euliss

Meet Carol Euliss! I have been an RN for 36 years, a childbirth educator for 20 years, and a doula for 16 years. I have worked for Community Health Network in Indianapolis, IN for 27 years. I teach classes,

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The Faces of Customer Experience

Meet the Faces of Customer Experience 2014

  We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals.

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Faces of Customer Experience: Becky Lollar

Meet Becky Lollar! I grew up in Bartlett, TN and attended Union University in nearby Jackson where I earned degrees in elementary education. I taught Kindergarten for three years then chose to stay at

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Sean Hawkins

Faces of Customer Experience: Sean Hawkins

Meet Sean Hawkins! I am a Customer Experience and Contact Center Manager with over 15 years of contact center experience. My years in contact center leadership have provided me a solid understanding of

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Faces of Customer Experience: David Janusz

Meet David Janusz! While not an adherent to astrology, I am a true Cancer in that my work history is riddled with lateral moves. I’ve been a paper boy, a janitor, a paint factory worker, a waiter, a

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Faces of Customer Experience: Melissa Kovacevic

Meet Melissa Kovacevic! Melissa opened her consulting practice in 1983 after a post-college customer-service near-death-experience as toy demonstrator at Sears during Christmas. She recovered later having

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Faces of Customer Experience: Ali Banks

Meet Ali Banks! Ali Banks’ began her career in architecture but left her real estate development job to pursue her love of food at Le Cordon Bleu, Paris. Her food adventure brought her back home

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Faces of Customer Experience: Richard Shapiro

Meet Richard Shapiro! Richard loves being involved in an industry that has a direct impact on improving customer service for us all. As President of The Center For Client Retention, he has a clientele

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