Customer Service Certificate and Degree Programs

Customer Service Certificate and Degree Programs

Why this Guide?

We believe this is a first-ever attempt to catalog customer service and customer experience higher education programs in the United States. Our goal is to help shine a light on those higher learning institutions that are at the forefront customer service and customer experience education and to help those interested in pursuing more advanced education in the field to easily find what is available in the current marketplace.

Check out our press release for more information on why we created this guide.

Despite its title, this guide covers both customer service and customer experience certificate and degree programs. We have included every program we could find that related to a degree or certificate in customer service, customer experience, or a directly related sub-topic such as customer relationship management in the tables below.

We do not charge institutions to be a part of this guide or to have a dedicated page; this resource is provided free of charge to help those seeking higher education in the areas of customer service and customer experience.

Important Notes on this Guide

This guide includes both customer service and customer experience programs…

  • If you see a link marked “Go” in the column marked “Page,” you can use that to view the detailed page for that program. This means the institution provided us up-to-date information on their program. We will be working to get more institutions to participate now that the program is live.
  • Information was based on research of publicly available information. Best efforts were made to verify information with the institutions themselves.

Is Your Program Missing?

Please contact us if your program is not listed or contains inaccurate information. We would love to include you and even give you your own dedicated page where you can explain your program in detail.

Please click here to contact us.

Customer Service Degree Programs

School NameProgram NameFrequencyOnline/LecturePage
Catawby Valley Community CollegeCustomer Service ConcentrationSemesterLectureNone
Jones International UniversityMBA: Leading the Customer Driven OrganizationSemesterOnlineGo
Kaplan UniversityAAS in Business Administration -- Customer ServiceSemesterOnlineNone
Keller of DeVry UniversityMBA: Customer Experience Management16 WeeksLecture and OnlineNone
National UniversityAssociate of Arts and Hospitality and Customer ServiceSemesterLectureNone
Rio Salado CollegeQuality Customer ServiceSemesterLectureNone
Trident Technical CollegeAssociate in Applied Science -- Customer ServiceSemesterLectureNone


Customer Service Certificate Programs

School NameProgram NameFrequencyOnline/LecturePage
Arizona State UniversityCertificate in Customer Experience8 WeeksOnlineGo
Atlanta Technical CollegeCertified Customer Service SpecialistSemesterLectureNone
Community College of Rhode IslandCustomer Service Specialist CertificateSemesterLectureNone
DePaul UniversityCustomer Relationship Management (CRM) Certificate5 WeeksLecture and OnlineNone
Focus: Hope Customer Service Support (CSS)15 WeeksOnlineNone
Gateway Technical CollegeCustomer Service CertificateUnavailableLectureGo
Johnson County Community CollegeManaging Customer ServiceQuarterlyLectureNone
Keller of DeVry UniversityCustomer Experience Management Certificate8 Week SessionsLecture and OnlineNone
Middlesex Community CollegeCustomer Service ManagementSemesterLectureNone
Northampton Community CollegeCustomer Service CertificateSemesterLectureNone
Northland Community CollegeCustomer ServiceSemesterLectureNone
Parkland CollegeCustomer Service SeriesUnavailableLectureNone
Pima Community CollegeCustomer Service ManagementSemesterLectureNone
Tacoma Community CollegeCustomer Service CertificateSemesterLectureNone
University of Wisconsin-StoutCertificate in Customer ServiceTwice per YearOnlineNone
Valencia Community CollegeCustomer Service ManagementSemesterLectureNone