We believe this is a first-ever attempt to catalog customer service and customer experience higher education programs in the United States. Our goal is to help shine a light on those higher learning institutions that are at the forefront customer service and customer experience education and to help those interested in pursuing more advanced education in the field to easily find what is available in the current marketplace.
Check out our press release for more information on why we created this guide.
Despite its title, this guide covers both customer service and customer experience certificate and degree programs. We have included every program we could find that related to a degree or certificate in customer service, customer experience, or a directly related sub-topic such as customer relationship management in the tables below.
We do not charge institutions to be a part of this guide or to have a dedicated page; this resource is provided free of charge to help those seeking higher education in the areas of customer service and customer experience.
This guide includes both customer service and customer experience programs…
Please contact us if your program is not listed or contains inaccurate information. We would love to include you and even give you your own dedicated page where you can explain your program in detail.
Please click here to contact us.
School Name | Program Name | Frequency | Online/Lecture | Page |
---|---|---|---|---|
Catawby Valley Community College | Customer Service Concentration | Semester | Lecture | None |
Jones International University | MBA: Leading the Customer Driven Organization | Semester | Online | Go |
Kaplan University | AAS in Business Administration -- Customer Service | Semester | Online | None |
Keller of DeVry University | MBA: Customer Experience Management | 16 Weeks | Lecture and Online | None |
National University | Associate of Arts and Hospitality and Customer Service | Semester | Lecture | None |
Rio Salado College | Quality Customer Service | Semester | Lecture | None |
Trident Technical College | Associate in Applied Science -- Customer Service | Semester | Lecture | None |
School Name | Program Name | Frequency | Online/Lecture | Page |
---|---|---|---|---|
Arizona State University | Certificate in Customer Experience | 8 Weeks | Online | Go |
Atlanta Technical College | Certified Customer Service Specialist | Semester | Lecture | None |
Community College of Rhode Island | Customer Service Specialist Certificate | Semester | Lecture | None |
DePaul University | Customer Relationship Management (CRM) Certificate | 5 Weeks | Lecture and Online | None |
Focus: Hope | Customer Service Support (CSS) | 15 Weeks | Online | None |
Gateway Technical College | Customer Service Certificate | Unavailable | Lecture | Go |
Johnson County Community College | Managing Customer Service | Quarterly | Lecture | None |
Keller of DeVry University | Customer Experience Management Certificate | 8 Week Sessions | Lecture and Online | None |
Middlesex Community College | Customer Service Management | Semester | Lecture | None |
Northampton Community College | Customer Service Certificate | Semester | Lecture | None |
Northland Community College | Customer Service | Semester | Lecture | None |
Parkland College | Customer Service Series | Unavailable | Lecture | None |
Pima Community College | Customer Service Management | Semester | Lecture | None |
Tacoma Community College | Customer Service Certificate | Semester | Lecture | None |
University of Wisconsin-Stout | Certificate in Customer Service | Twice per Year | Online | None |
Valencia Community College | Customer Service Management | Semester | Lecture | None |