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NEUROWORDS(TM): USE THE PSYCHOLOGY OF COMMUNICATION TO REVOLUTIONIZE YOUR CUSTOMER EXPERIENCE
How much more effective would your team be if they could choose the right words at the right time? How much more successful could your team be if they could structure communication for maximum impact? In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.
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Participants will learn how the words we choose and the words we use shape our customers’ experiences. By sharing his 3P NeuroWordsTM Process, Adam provides participants with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.
Your participants will learn…
- The most dangerous word in the world and how to avoid using it with customers,
- How individual words, even out of context, can have a dramatic impact on customers, and
- Why “those who frame the experience, dictate the experience” — for better or worse.
After this humorous and thought-provoking keynote, your participants will never look at communication the same way again.
Be Your Team’s Hero: How to Lead A World- Class Customer Experience Team
