FOR IMMEDIATE RELEASE
January 12, 2015
A First-Ever Guide to Customer Service Certificate and Degree Programs
Orlando, FL—Today, CTS Service Solutions launched its Customers That StickTM Guide to Customer Service Certificate and Degree Programs, a first-ever compilation of higher education programs on the topics of customer service and customer experience.
“While customer experience and service is growing rapidly in importance in the business community, it is still in its infancy in higher education,” says Adam Toporek, Customer Experience Strategist and founder of CTS Service Solutions. “We know of no other resource that catalogs the available programs in this field so that prospective students can easily find which programs are available both locally and online.”
While higher education programs centered on customer service and customer experience are few and far between, the demand for these programs is likely to increase. The majority of the 2.3 million customer service representatives and 4.6 million retail workers recorded by the Bureau of Labor Statistics receive short, on-the-job training and often have no formal education in the most essential functions of their jobs. Businesses are hungry for customer-facing workers that can hit the ground running with the basic skills and understanding needed to deliver above average customer service.
“More organizations are beginning to embrace the relationship between positive customer experiences and the bottom line,” says Toporek. “Prospective job applicants who have a customer service-related education will likely see increased interest from employers across a range of industries.”
The Customers That StickTM Guide to Customer Service Certificate and Degree Programs is the first attempt to provide a comprehensive listing of the growing number of higher education programs on the topics of customer service and customer experience. The guide is available for free on the Customers That StickTM website at http://customersthatstick.com/customer-service-certificate-and-degree-programs/.