Tag Archives for " a complaint is a gift "
What Are Customer Complaints? They’re Gifts
I mentioned authors Janelle Barlow and Claus Moller in a post a few weeks back entitled The Nicest Customer Service Complaint of All. Barlow and Moller are the authors of the popular customer service book
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The Nicest Customer Service Complaint of All
Once in awhile a customer service issue from my retail business will get elevated to my desk, and the customer involved will be a fellow business owner. Often these business owners will let me know early
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