a complaint is a gift | Adam Toporek Keynote Speaker of Customers That Stick®
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What Are Customer Complaints? | A Complaint Is a Gift Book Cover

What Are Customer Complaints? They’re Gifts

I mentioned authors Janelle Barlow and Claus Moller in a post a few weeks back entitled The Nicest Customer Service Complaint of All. Barlow and Moller are the authors of the popular customer service book

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The Nicest Customer Service Complaint of All

Once in awhile a customer service issue from my retail business will get elevated to my desk, and the customer involved will be a fellow business owner. Often these business owners will let me know early

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