Tag Archives for " airline customer service "
When You Look at Your Customers, What Do You See?
Many of us were struck earlier this month by the brash comments of Ryanair CEO, Michael O’Leary, regarding his customers and the extra fees his airline charges for certain behaviors. If you are not familiar
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Customer Service In Airlines: Who Is Best and Does It Matter?
What airline has the best customer service scores? The annual American Customer Satisfaction Index for the airline industry was just released. If you are not familiar with the ASCI, here is a blurb from
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