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Many of us were struck earlier this month by the brash comments of Ryanair CEO, Michael O’Leary, regarding his customers and the extra fees his airline charges for certain behaviors. If you are not familiar with the story, an English family of five was charged 300 Euro (about $380) for failing to print their boarding …
When You Look at Your Customers, What Do You See? Read More »
What airline has the best customer service scores? The annual American Customer Satisfaction Index for the airline industry was just released. If you are not familiar with the ASCI, here is a blurb from its site: The ACSI reports scores on a scale of 0 to 100 at the national level. It also produces indexes …
Customer Service In Airlines: Who Is Best and Does It Matter? Read More »
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