bad customer service stories | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Empowered To Solve The Problem

Recently my family became urban chicken farmers. After six weeks living in an indoor “coop” under a heat lamp, our new pets were ready to move outside. Our next step: get a coop. We turned to the Internet

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3 Ways to Keep Daily Deal Sites from Becoming Customer Turn Offs

3 Ways to Keep Daily Deal Sites from Becoming Customer Turnoffs

As a rule, I am not a fan of daily deal sites. For many businesses, the economics of daily deals do not work and many of the later hoped-for benefits do not materialize. This is not to say that these deals

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Customer Service Stories: Snorkeling Guide Truck

Customer Service Stories: Stop Subcontractors From Killing Your Customers

One of the trickier parts of delivering an exceptional customer experience is when you cede control of the experience to subcontractors. Maintaining service standards with the company’s team is challenging

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