bad customer service | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®

Tag Archives for " bad customer service "

What You Don't Want Me Thinking | Thumbs Down

What You Don’t Want Me Thinking When I Buy From You

The other evening my wife and I were discussing where to go to dinner when I said, “Let’s go to that place with the fancy nachos I like; you know, the one with the crappy service.” Unfortunately,


Bad Customer Service Costs You, Big Time

I enjoyed this excellent infographic from the folks over at Help Scout. The infographic, originally posted by Gregory Ciotti on the Help Scout blog, curates a number of well-known statistics with some

Angry Guy Yelling

Why I Don’t Call Out Bad Companies by Name on This Blog

I have a terrible customer service story to share. It is a story of bait and switch advertising so blatant that everyone I tell it to is shocked by the brazenness of it. People literally get mad just hearing

Bank Convenience, Piggy Bank with Handcuffs

Bank Convenience: Are You Being Held Hostage To Bad Service?

Chances are you have an account with a big bank. No, really. There is almost a 1 in 2 chance that you have an account with a Top 10 bank and a 1 in 3 chance that you have an account with one of the Top

Average Customer Service | Dodgeball Pic

Why Average Customer Service is the Norm — And Always Will Be

The original title of this post was Is Bad Customer Service the Norm? It is a catchy title — better than my current one — however, there is only one problem with it: It isn’t true. My