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Adam Toporek Keynote Speaker of Customers That Stick®
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Jaspersoft Big Data Survey Infographic

What Do We Know About Big Data? (Infographic)

The business intelligence company Jaspersoft did a very interesting Big Data study, surveying 1,600 of its community members. Jaspersoft included  many of its findings in a nice infographic, which we

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4 Customer Service Trends for 2013

What will 2013 look like for customer service? Will face-to-face customer service disappear as social media takes over everything? Will the ACSI national customer satisfaction benchmark continue its long

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