customer effort score | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
Shares

Tag Archives for " customer effort score "

The Effortless Experience | Conquering the New Battleground for Customer Loyalty

The Effortless Experience: An Interview with Matt Dixon, Part 1

The concept of customer effort first began gaining traction back in 2010 when team members from The Corporate Executive Board Company (CEB) published an article in the Harvard Business Review entitled

More...