Tag Archives for " customer effort "
3 Questions to Ask Before Launching Live Chat for Customer Service
At CTS Service Solutions, we believe one of the best ways to improve customer experiences is by making interactions ad easy as possible and by decreasing the hassle-factor. Enter live chat. Live chat
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A 3-Point Checklist for Reducing Customer Hassle
“First, do the customer no harm.” The Hero-ClassTM Oath One of the interesting things about writing a book are the things you leave out. I am wrapping up the final edits on my upcoming customer service
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9 Customer Experience Statistics to Refocus Your Team
Customer-facing professionals need to know not only the scope of the challenges they face but also the results that stem from their actions. Statistics centered around the customer experience can help
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The Effortless Experience: An Interview with Matt Dixon, Part 2
Last Thursday, we released three short video clips in Part 1 from our interview with Matt Dixon, coauthor of The Effortless Experience. Today, we are pleased to share the entire interview, which centers
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