Tag Archives for " customer experience tools "
3 Questions to Ask Before Launching Live Chat for Customer Service
At CTS Service Solutions, we believe one of the best ways to improve customer experiences is by making interactions ad easy as possible and by decreasing the hassle-factor. Enter live chat. Live chat
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Customer Information Form Basics: What You Need to Know
The words Big Data are spoken every day in corporate offices around the world. And the benefits of it to companies and customers is, well… big. And while Big Data is becoming more accessible to small
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5 Ways to Improve Your Team’s Product Knowledge
When it comes down to it, a company’s thorough knowledge of its own products has the ability to make or break customer relationships, both individually and organisationally. A company that is knowledgeable
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Five Ways that Video Matters for Customer Experience
Guest Poster: Andrew Konoff It is my pleasure to introduce Andrew Konoff. Andrew is the Marketing and Community Manager at GoInstant, a co-browsing company. There, he runs a blog that focuses on bringing
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Monthly Mash: Customer Service Tools and Non-Designer’s Design
Volume 6: April 2012 Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Customer Experience Resource: The Non-Designer’s
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Monthly Mash: Customer Experience Tools and The HootSuite Owl
Volume 2: November 2011 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Customer Experience Resource:
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Monthly Mash: Customer Experience Tools and Secret Service
Volume 1: October 2011 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Many thanks to those who participated
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