customer feedback | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Anecdotal Customer Feedback

Anecdotal Customer Feedback and the Problem of Uncle Jimmy

One of the challenges with feedback from individual customers is that it can often be unreliable and can actually understate or overstate your service delivery. We have all seen anecdotal data at work

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