customer greetings | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Great Customer Greetings _ Giant Eagle Market District

Great Retail Greetings: A Win for Customer and Culture

We’ve written previously about the concepts of primacy and recency. They dictate that in any encounter we tend to remember what happened first and what happened last.  As customer service professionals,

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