customer service automation | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Lowe's Customer Service, Automation | Self-Serve Key Copy Machine

1 Way Automation CAN Improve Retail Customer Service

Last week, we discussed JCPenney’s plan to change its entire customer experience by removing staff and moving towards an automated retail environment. One of the key questions the move brought up

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