Creating great customer experiences and delivering great customer service almost always boils down to one thing: being able to understand the experience of customers — to walk a mile in their shoes
In business parlance, a turnaround artist is a person who can go into a failing or floundering company and make the changes necessary to turn it around and get it back on a track to organizational success.
If you’ve seen my about page, then you know I grew up in the music industry. As a result, I have formed expectations of what I expect from a retail music store.
My recent experience with Guitar Center