Tag Archives for " customer service stories "
Documentation and a Tale of Four Phone Calls
The following is a post from Tricia Keels, Social Media Manager here at CTS. What I like most about Tricia’s story is that it demonstrates how great systems and training can make a high effort experience
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Faces of Customer Experience: David Janusz
Meet David Janusz! While not an adherent to astrology, I am a true Cancer in that my work history is riddled with lateral moves. I’ve been a paper boy, a janitor, a paint factory worker, a waiter, a
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Faces of Customer Experience: Richard Shapiro
Meet Richard Shapiro! Richard loves being involved in an industry that has a direct impact on improving customer service for us all. As President of The Center For Client Retention, he has a clientele
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3 Customer Service Lessons I Learned From Kids
When we opened and closed our first backyard restaurant in 2012, we had no idea it would become an annual event. It was just my family of five entertaining and acting on our then 7-year-old’s desire
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How Do You Make Your Customers Feel?
In the days that followed Maya Angelou’s recent passing, people from across the world took time to remember the woman and her body of work. One of Maya Angelou’s most popular quotes that
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Empowered To Solve The Problem
Recently my family became urban chicken farmers. After six weeks living in an indoor “coop” under a heat lamp, our new pets were ready to move outside. Our next step: get a coop. We turned to the Internet
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Effortless: The Big Kahuna of Customer Experience
Guest Poster: Chip R. Bell Chip R. Bell is a renowned keynote speaker, customer loyalty consultant and best-selling author. His newest book is The 9½ Principles of Innovative Service (www.simpletruths.com).
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Customer Service Training: Principles Trump Procedures
Last week, I went to a national “market” restaurant to grab a quick lunch. I do not go to this chain often but have been an infrequent customer since I discovered it back in 1993. So, I have a bit
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Why I Don’t Call Out Bad Companies by Name on This Blog
I have a terrible customer service story to share. It is a story of bait and switch advertising so blatant that everyone I tell it to is shocked by the brazenness of it. People literally get mad just hearing
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Office Depot Customer Service: Competition Is Right Next Door
I am pleased to introduce Donna Gurnic, our Market Development Coordinator here at CTS Service Solutions. After hearing about Donna’s Office Depot story, I encouraged her to share it in her own voice
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