Customer service teams are only as effective as they are productive.
With so many organizations and departments spread thin, doing more with less has become the mantra of many customer-facing teams.
Guest Poster: Luke Rees
The following is a guest post from Luke Rees, a digital marketing executive at AccuraCast who writes extensively about technology, ecommerce, and trends in the search market industry.
Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere.
VOLUME 35: September 2014
Thoughts on the Customer: Fewer Choices,
Language is important not just to how we communicate with our customers but to how we communicate with ourselves. The right words can put an irritated customer at ease and help you approach difficult situations
Meet Jess Greene-Pierson!
Jess Greene-Pierson is a Senior Content Marketing Manager at Zendesk. Jess shares her passion for building better relationships with customers and improving the customer experience
Meet Saori Yunomura!
Saori grew up in Japan near Tokyo and lived in Texas, Arizona and California since college.
She has worked for airlines, hotels and cruise tours, covering a variety of customer service