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Guest Poster: Miguel Perez It is my pleasure to introduce Miguel Perez, (mt) Media Temple Engagement Supervisor. Miguel has spent 15 years in customer service. Since coming to (mt) Media Temple in 2008 he’s done front line support, lead a support team, served as a supervisor and now leads the Media Temple customer engagement effort. …
Guest Poster: Chase Clemons It is my pleasure to introduce Chase Clemons. Chase is part of the support team at 37signals and the founder of a customer support community at Support Ops. You can connect with him on Twitter. _____________________________________________________________________ When you think of companies with millions of customers, a good customer experience often isn’t …
Customer Support: How a Small Team Can Produce Results Read More »
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