Tag Archives for " hotel customer service "
A Well-Trained Staff Shows at Marriott Courtyard Pioneer Square
I never intended to stay at the Pioneer Square Marriott Courtyard in Seattle. I was speaking at a conference in Seattle and fully intended to stay at the hotel where the conference was scheduled. However,
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Customer Experience: How Minor Issues Create a Major Impact
I was staying at a large hotel chain in the Southwest United States earlier this week and received an unfortunate but stark reminder of how minor customer experience mishaps, delivered in succession, can
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Who’s On Your CARE Committee?
DoubleTree (a Hilton brand) uses an innovative and effective mechanism for monitoring and improving its customer service at its properties: the CARE committee. DoubleTree describes the CARE Committee as
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