hotel customer service | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Tag Archives for " hotel customer service "

Great Customer Service Marriott Courtyard Pioneer Square Seattle

A Well-Trained Staff Shows at Marriott Courtyard Pioneer Square

I never intended to stay at the Pioneer Square Marriott Courtyard in Seattle. I was speaking at a conference in Seattle and fully intended to stay at the hotel where the conference was scheduled. However,

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Customer Experience: How Minor Issues Create a Major Impact

I was staying at a large hotel chain in the Southwest United States earlier this week and received an unfortunate but stark reminder of how minor customer experience mishaps, delivered in succession, can

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Your CARE Committee | DoubleTree Entrance

Who’s On Your CARE Committee?

DoubleTree (a Hilton brand) uses an innovative and effective mechanism for monitoring and improving its customer service at its properties: the CARE committee. DoubleTree describes the CARE Committee as

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