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John DiJulius

The Secret Service Summit: John DiJulius Interview, Part 4

Last November, I had the pleasure of attending The DiJulius Group’s Secret Service Summit. After the event, I did a recap of this exciting customer service conference where I listed the speakers and broke down some of the better takeaways from each person. As you will be able to tell from the post, last year’s …

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Kindle Fire

Improve Your Customer Experience: John DiJulius Interview, Part 3

In this video interview, customer service authority John DiJulius gives great insight into how companies can improve the customer experience through managing the customer experience cycle. Some of the key points John expands on are… The four stages of the customer experience cycle The realistic way to improve experiential standards within your current business model …

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Must-See Video Interviews with Customer Service Authority John DiJulius: Parts 1 & 2

I had the incredible pleasure of interviewing customer service speaker, author and consultant, John DiJulius. John is truly The Authority on World Class Customer Service and his Secret Service systems can help organizations transform their customer experience into something that is a true source of competitive advantage. John’s books include Secret Service: Systems That Deliver Unforgettable …

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Customer Service Training Video: Every Customer Has a Story

In April, I had the distinct pleasure of seeing John DiJulius, one of my favorite customer experience thought leaders, speak at the Multi-Unit Franchise conference. To begin, if you ever have the opportunity to see John DiJulius speak — do it! He has a great message, and his presentation is simply amazing. During the presentation, …

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