|
Last November, I had the pleasure of attending The DiJulius Group’s Secret Service Summit. After the event, I did a recap of this exciting customer service conference where I listed the speakers and broke down some of the better takeaways from each person. As you will be able to tell from the post, last year’s …
The Secret Service Summit: John DiJulius Interview, Part 4 Read More »
In this video interview, customer service authority John DiJulius gives great insight into how companies can improve the customer experience through managing the customer experience cycle. Some of the key points John expands on are… The four stages of the customer experience cycle The realistic way to improve experiential standards within your current business model …
Improve Your Customer Experience: John DiJulius Interview, Part 3 Read More »
I had the incredible pleasure of interviewing customer service speaker, author and consultant, John DiJulius. John is truly The Authority on World Class Customer Service and his Secret Service systems can help organizations transform their customer experience into something that is a true source of competitive advantage. John’s books include Secret Service: Systems That Deliver Unforgettable …
Must-See Video Interviews with Customer Service Authority John DiJulius: Parts 1 & 2 Read More »
When we launched Customers That Stick in March, we ran a month long sweepstakes to celebrate and promote the launch of the site. You can read the original post here: The Final Post and Win a Kindle Fire. Below are the three excellent prizes along with the winners! 1st Prize: Amazon Kindle Fire (7″ Screen …
As many of you know, we will be launching our new blog at the beginning of March customersthatstick.com. Like all good things, this Customer Service Experience blog must come to an end. Today’s post is the final one that will be published on IntenseFence.com. It’s been fun here at IntenseFence, but this move has been …
In April, I had the distinct pleasure of seeing John DiJulius, one of my favorite customer experience thought leaders, speak at the Multi-Unit Franchise conference. To begin, if you ever have the opportunity to see John DiJulius speak — do it! He has a great message, and his presentation is simply amazing. During the presentation, …
Customer Service Training Video: Every Customer Has a Story Read More »
© 2011-2023 CTS Service Solutions, LLC.
All rights reserved.
Legal Information | Privacy Policy
How to Cite this Site