organizational focus | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Three States of Customer Service | Proactive, Reactive Chalkboard

How to Make the Three States of Customer Service Work for You

No matter what you are doing, you are always in one of three states with your customer: proactive, reactive, or inactive. While this framework is broad, categorizing your customer focus in this way can

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