proactive customer service | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Guitar Center Customer Service | Green Guitar

Rock N’ Roll Customer Service at Guitar Center

If you’ve seen my about page, then you know I grew up in the music industry. As a result, I have formed expectations of what I expect from a retail music store. My recent experience with Guitar Center

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Three States of Customer Service | Proactive, Reactive Chalkboard

How to Make the Three States of Customer Service Work for You

No matter what you are doing, you are always in one of three states with your customer: proactive, reactive, or inactive. While this framework is broad, categorizing your customer focus in this way can

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