Tag Archives for " proactive customer service "
Rock N’ Roll Customer Service at Guitar Center
If you’ve seen my about page, then you know I grew up in the music industry. As a result, I have formed expectations of what I expect from a retail music store. My recent experience with Guitar Center
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How to Make the Three States of Customer Service Work for You
No matter what you are doing, you are always in one of three states with your customer: proactive, reactive, or inactive. While this framework is broad, categorizing your customer focus in this way can
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