restaurant customer service | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Understanding the Other Side of a Bad Customer Experience | Noodles being spooned into takeout box

Understanding the Other Side of a Bad Customer Experience

Creating great customer experiences and delivering great customer service almost always boils down to one thing: being able to understand the experience of customers — to walk a mile in their shoes

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3 Ways to Keep Daily Deal Sites from Becoming Customer Turn Offs

3 Ways to Keep Daily Deal Sites from Becoming Customer Turnoffs

As a rule, I am not a fan of daily deal sites. For many businesses, the economics of daily deals do not work and many of the later hoped-for benefits do not materialize. This is not to say that these deals

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What You Don't Want Me Thinking | Thumbs Down

What You Don’t Want Me Thinking When I Buy From You

The other evening my wife and I were discussing where to go to dinner when I said, “Let’s go to that place with the fancy nachos I like; you know, the one with the crappy service.” Unfortunately,

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