richard shapiro | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Inside Customer Service: Richard Shapiro

We are pleased to present our next installment in the Inside Customer Service video series: Richard Shapiro, author of The Welcomer Edge: Unlocking the Secrets to Repeat Business. Richard Shapiro is the

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The Welcomer Edge by Richard Shapiro

The Welcomer Edge: An Interview With Author Richard Shapiro

I had the opportunity this past week to sit down with Richard Shapiro and talk about his recently released book: The Welcomer Edge: Unlocking the Secrets to Repeat Business. Richard embraces the concept

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Win a Free Kindle Fire

The Final Post and Win A Kindle Fire

As many of you know, we will be launching our new blog at the beginning of March customersthatstick.com. Like all good things, this Customer Service Experience blog must come to an end. Today’s post

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Paper Smile Face, Business Concept

National Customer Service Week 2011: What’s Your Plan?

This week, October 3-9, marks National Customer Service Week (NCSW). NCSW was established by proclamation of President Bush (#41) in 1992. The beginning of the proclamation reads: In a thriving free enterprise

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