Tag Archives for " Secret Service Summit "
Smiling On The Phone: Does It Really Work?
If a smile widens on a phone call, and no one is there to see it, does it make a sound? As it turns out, it does. Smiles over the phone might be unseen, but they are most definitely heard. The Power of
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The Secret Service Summit: John DiJulius Interview, Part 4
Last November, I had the pleasure of attending The DiJulius Group’s Secret Service Summit. After the event, I did a recap of this exciting customer service conference where I listed the speakers
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A Superb Customer Service Conference: The Secret Service Summit
I had the pleasure of attending the DiJulius Group’s Secret Service Summit last week. While many of my fellow bloggers were attending Blogworld in sunny Los Angeles, I decided to head a different direction
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Monthly Mash: Customer Experience Tools and Secret Service
Volume 1: October 2011 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Many thanks to those who participated
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