service recovery | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Understanding the Other Side of a Bad Customer Experience | Noodles being spooned into takeout box

Understanding the Other Side of a Bad Customer Experience

Creating great customer experiences and delivering great customer service almost always boils down to one thing: being able to understand the experience of customers — to walk a mile in their shoes

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Customer Turnaround Artist

Who Is Your Customer Turnaround Artist?

In business parlance, a turnaround artist is a person who can go into a failing or floundering company and make the changes necessary to turn it around and get it back on a track to organizational success. Turnaround

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Preparing for the Digital World | Globe with Numbers

Monthly Mash: Death of Newsweek & Preparing for Digital Change

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 12: October 2012 Customer Experience Resource: The Digital

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