seth godin | Adam Toporek Keynote Speaker of Customers That Stick®
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Win the Argument Lose the Customer

Win the Argument, Lose the Customer

Seth Godin had a great post recently entitled On teaching people a lesson. In Godin’s words: “You’re actually not teaching them a lesson, because the people who most need to learn a lesson haven’t,

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Paper Smile Face, Business Concept

Monthly Mash: Seth Godin & National Customer Service Week 2012

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 11: September 2012 Customer Experience Resource: National

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