Tag Archives for " shep hyken "
Customer Service Story: Shep Hyken’s Classic Taxi Tale
I wanted to share a great customer service story from customer service speaker Shep Hyken. Shep’s story of his encounter with a Texas taxi driver is a classic and demonstrates how any person or organization
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National Customer Service Week 2011: What’s Your Plan?
This week, October 3-9, marks National Customer Service Week (NCSW). NCSW was established by proclamation of President Bush (#41) in 1992. The beginning of the proclamation reads: In a thriving free enterprise
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