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Tag Archives for " social customer service "

Is Twitter THE Channel for Customer Service? | Twitter Bird on Key of Keyboard

Is Twitter THE Channel for Customer Service?

Twitter understands that it is often a channel for immediate customer response, and it is not only embracing its role as a customer service channel but beginning to focus on selling itself as an indispensable

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Customer Experience Statistics | Line Graph

9 Customer Experience Statistics to Refocus Your Team

Customer-facing professionals need to know not only the scope of the challenges they face but also the results that stem from their actions. Statistics centered around the customer experience can help

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4 Ways to Get Good Social Customer Service

Donna Gurnic is Market Development Coordinator here at CTS Service Solutions.  _______________________________________________________________________ Social media has proven to be an effective tool to

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Social Media is a Channel Not a Strategy | Building Blocks

Social Media Is a Channel Not a Strategy

Fads. Trends. Bubbles. Management is almost as susceptible to “what’s hot” as fashion and entertainment. In 1982 we were all in search of excellence. In 1998, we were all wondering who

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Monthly Mash and April Fool’s Day

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 17: March 2012 Thoughts on the Customer: Is Every Day

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Who Won the Great Social Customer Service Race?

Guest Poster: Ashley Verrill It is my pleasure to introduce Ashley Verrill. Ashley is a market analyst with Software Advice. She has spent the last six years reporting and writing business news and strategy

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4 Customer Service Trends for 2013

What will 2013 look like for customer service? Will face-to-face customer service disappear as social media takes over everything? Will the ACSI national customer satisfaction benchmark continue its long

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Preparing for the Digital World | Globe with Numbers

Monthly Mash: Death of Newsweek & Preparing for Digital Change

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 12: October 2012 Customer Experience Resource: The Digital

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The Customer Conversation Logo

Monthly Mash: Customer Experience Tools and The Customer Conversation

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 10: August 2012 Customer Experience Resource: The Customer

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Do You Need Social Media for Customer Service? [Infographic]

I recently came across a post on social customer service on Francisco Rosales’ excellent SocialMouths blog that contained some interesting data. Francisco posted an infographic from Our Social Times,

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