Southwest Airlines | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Soutwest Airlines Customer Experience | WiFi Refund Email

Southwest Airlines: A Service Recovery Surprise

Back in March, we took a Southwest Airlines flight from Chicago to San Diego. It was a fairly lengthy flight, so I had planned on catching up on work using the airline’s WiFi. Unfortunately, things

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