stephen covey | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Sharpening the Organizational Saw

Sharpening Your Organizational Saw

In Stephen Covey’s The 7 Habits of Highly Effective People, Habit 7 centers around the idea of  “sharpening the saw.” This concept is illustrated in an anecdote where a lumberjack is toiling

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The Best Way to Make a Customer-Facing Team More Effective

In The 7 Habits of Highly Effective People, Stephen Covey put forth the idea of viewing tasks through the lens of importance and urgency. The idea, proposed in the section entitled Habit 3 Put First Things

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Cover of The Speed of Trust

Monthly Mash and The Power of Trust

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 26: December 2013 Thoughts on the Customer: The Power

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Monthly Mash: Asking For Customer Loyalty | Green Field

Monthly Mash: Customer Experience Tools and Customer Loyalty

Volume 9: July 2012 Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. The Month in Customer Service Blogging A

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5th Habit of Customer Service | Stephen Covey Head Shot

The 5th Habit of Customer Service: A Shout Out to Stephen Covey

The illustrious Stephen Covey passed away earlier this week. Covey was a legend in the business community. Author, speaker, and educator, Covey was most famous for his huge bestseller The 7 Habits of Highly

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